Orders and Exchanges
Please note, we do not offer refunds. Jewelry must be unworn and in new condition, accompanied by any additional packaging. Gift receipts are eligible for a store credit or exchange. Earrings, gift cards, one of a kind rings, and made to order/customized items are all final sale. All engagement rings are final sale. Repairs are subject to a base repair fee of $25, unless quoted otherwise. Chain breaks are not considered to be a defective product.
online store policy
begin your exchange process here!
canceling an order
we get it, we all make mistakes. if you wish to cancel your order just reach out to us at firstname.lastname@example.org within 24h of placing your order.
please note that our orders are fulfilled quickly (because we know that waiting for a package to arrive feels like a lifetime), and once the package is shipped we won't be able to process the cancelation request.
exchanges, credits, and returns
online shopping can be tricky and we get it! we’re so sorry to hear that it’s not the perfect fit, but with the exception of final sale items, you are eligible to return your item(s) for an exchange or store credit within 14 days of receiving your order. items must be in unworn, new condition, including all original packaging. please note we do not offer refunds onto the original form of payment, and shipping costs are non-refundable.
please note, after 14 days we no longer accept exchanges. shipping fees are non-refundable.
- final sale: some of our pieces are final sale. unfortunately, we are unable to issue exchanges or store credit on earrings, one-of-a kind rings, endless collection engagement rings, wedding bands, sale items, pieces that have been engraved, made to order pieces, and gift cards.
- pieces repaired by external jewellers are not eligible for repairs and returns.
- lost pieces- we do not replace or refund lost or stolen jewelry.
exchanging a gift
if you received a piece as a gift and it’s just not for you, bring it back to us - we want to help you find the perfect piece! you may exchange it or receive an online credit within 14 days of the purchaser receiving the order. in order to complete exchanges, you must have the original order number.
initiating a return
we are sad to hear that your jewels weren’t the perfect fit but we have you covered.
- mail your pieces back to us: to initiate an online return, please submit an exchange form here to and our team will reach out to you with next steps!
- stop by one of our shops: if it's easier for you to stop by one of our shops, bring your pieces in to complete your exchange. let our team know your order number and they will take care of the rest! visit our locations page here for our updated store hours.
bluboho is not responsible for return shipping costs. when shipping an item for an exchange or store credit, we recommend using a trackable shipping service. bluboho cannot guarantee that we will receive your returned item and we are not responsible for lost merchandise.
processing your exchange or store credit
exchanges or store credit will be processed within 24-72 hours of your package being delivered to us. for exchanges, you will receive a confirmation email with your tracking information to the email address and/or device linked to your original purchase. for store credit, you will receive a confirmation email with your store credit to the email linked to your original purchase.
our team needs to handcraft this special piece for you once you have places your order. all made to order pieces are charged at the time of purchase and are final sale. we are working as fast as we can to handcraft your special pieces, so please allow for the made to order wait time stated on the product page.
in-store exchange policy
we’re sorry to hear that it’s not the right fit, but as long as your pieces have not been worn or damaged you are able to exchange them within 7 days of purchase, in store. please note, after 7 days we no longer accept exchanges.
- exchanges: we offer exchanges within 7 days of purchase.
in-store gift exchange policy
if you received a piece as a gift and it’s just not for you, bring it back to us - we want to help you find the perfect piece! you may exchange it or receive a in-store credit within 7 days of purchase. in order to complete exchanges, an original receipt or gift receipt must be present.
made to order pieces
our team needs to handcraft this special piece for you once you have placed your order. all made to order pieces are charged at the time of purchase and are final sale. we are working as fast as we can to handcraft your special pieces, so please allow for the made to order wait time stated by the store you purchased from.
some of our pieces are final sale. unfortunately, we are unable to issue refunds and exchanges on earrings, bridal/beloved pieces, sale items, pieces that have been engraved, special orders and gift cards.